Our privacy policy is well thought out and serves as a foundation of trust between us and our customers. It is designed to not only meet but exceed legal standards, ensuring that your personal information is kept private, secure and used in the way you would expect from a leading online gambling establishment.

Understanding our Privacy Policy is important as it governs your interaction with QBet’s diverse gaming experience and underpins mutual respect. Whether you come for the excitement of slot machines or our sportsbook, you can play safe in the knowledge that your privacy is our priority.

The data we collect

Our data collection is indicative of our personalized approach. At QBet we collect different types of information, which can be categorized as follows:

  • Personal: This includes your full name, date of birth and other identifiers that prove your identity, which lays the foundation for a secure and personalized gaming environment.
  • Contact: We collect your email address, phone number and residential address, providing direct communication and ease of transactions.
  • Financial: Transaction histories, payment methods and other related financial data are collected with accuracy to ensure a seamless betting and gaming experience.
  • Technical: As you move around our platform, we collect data such as your IP address, login details and system characteristics.
  • Usage Information: Your bets, winnings, preferences and interactions with the site all contribute to a more personalized and enjoyable gaming experience.
  • Correspondence records: Your queries, feedback and interactions with the support team are recorded to continually improve our service.

Protection of personal information

We utilize an arsenal of state-of-the-art security measures to ensure that your personal information is impenetrable.

  • Advanced Encryption: Every piece of data transmitted to and from QBet is encrypted using industry-leading Secure Socket Layer (SSL) technology, creating a strong barrier against unauthorized access.
  • Ongoing monitoring and evaluation: Our security experts work tirelessly, conducting regular checks and audits to proactively identify and address any potential vulnerabilities.
  • Strict access controls: Access to confidential information is strictly delineated and is only granted to employees who have undergone not only a thorough vetting process but also specialized training in security and privacy.
  • Compliance with international standards: QBet’s security infrastructure is strictly compliant with global security regulations, ensuring that it meets and exceeds international standards.
  • Secure payment processing: Financial transactions are processed through safe and secure channels with thorough verification to prevent fraud and unauthorized activities.

Transferring personal information to third parties

QBet is committed to transparency and trust. The transfer of information to third parties is a process conducted with the utmost discretion and governed by strict protocols.

  • Selective sharing: Information is only shared with third parties that provide services necessary to enhance the gaming experience, such as payment processing, account verification and fraud prevention.
  • Binding Agreements: Each third party service provider is contractually bound by confidentiality and security obligations, reflecting the privacy standards to which QBet adheres.
  • Legal Compliance: Disclosures are only made in accordance with legal or regulatory requirements, ensuring that the process complies with legislation and our own high standards of practice.
  • User Consent: Except where required by law, any disclosure to third parties not directly involved in the provision of QBet’s services will only be made with your explicit consent.
  • No Sale: We are firmly committed to not selling your personal information to marketing firms or brokers.

User rights and access to personal information

QBet gives you control over your personal information by enshrining your rights under privacy laws and our own regulations.

  • Right of Access: You have the right to request access to the information we hold about you, allowing you to review and verify its accuracy.
  • Right of Correction: If discrepancies are found, you have the right to have it corrected, ensuring that it remains current and accurate.
  • Right to erasure: Also known as the “right to be forgotten”, you can request the erasure of your personal data if it is no longer necessary for the purposes for which it was collected.
  • Right to restrict processing: You have the right to restrict the processing of information under certain conditions, which provides an additional level of control.
  • Right to portability: QBet promotes the right to portability by allowing you to obtain and re-use your personal data for your own purposes across different services.
  • Right to object: You have the right to object to the processing of personal information, in particular for direct marketing purposes or where the processing is based on certain legal prerequisites.
  • Right to withdraw consent: Where processing is based on consent, you retain the right to withdraw that consent at any time, which will not affect the lawfulness of processing based on consent prior to withdrawal.

QBet is committed to not only recognizing these rights, but also to actively facilitating their exercise by providing you with full visibility and autonomy over your personal information.

Privacy Policy Update

Changes to our policy are made with careful consideration of their impact on you, and to improve transparency and security.

  • Timely Notice: If there are changes to our privacy policy, QBet will notify you in a timely manner so that you are always aware of how we handle your personal information. We will notify you by email, by letter to your personal account.
  • Communication: Any changes to our privacy policy will be communicated in clear language that makes the changes easy to understand.
  • Transparency: We detail specific changes, whether they are new legal requirements or our own initiatives to better protect our users and services. 
  • Consent: If any changes materially affect the way we process your personal information, QBet will not implement them without obtaining your express consent. If you do not consent, we will require you to stop using our site and our services. 
  • Accessible History: Historical versions of our privacy policy are available, allowing you to see how our data processing practices have changed over time.

QBet is committed not only to protecting your privacy, but also to ensuring that you are informed and comfortable with the use of your data in line with our core values of trust and customer empowerment.